Privacy Policy

1. Introduction

TribeMe ("we", "our", or "us") is operated by Zuvio Intelligence Pvt. Ltd., a company incorporated under the laws of India, with its registered office in Bengaluru, Karnataka. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application TribeMe and associated services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, mobile number, college/university affiliation, profile picture, and bio when you register.
• User Content: Posts, discussions, comments, polls, messages, and media (images, videos, files) you create or share.
• Group Information: Groups you create or join, and related membership details.
• Communications: Direct messages, chat conversations, and any correspondence with our support team.

2.2 Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
• Usage Data: Features accessed, interactions with content, timestamps, and session duration.
• Location Data: Approximate or precise location when you grant permission, used to connect you with campus-relevant content.
• Push Notification Tokens: Firebase Cloud Messaging tokens for delivering notifications.
• Log Data: IP address, browser type, referring/exit pages, and crash reports.

2.3 Information from Third Parties

• Firebase (Google): Authentication tokens, analytics, and crash reporting data.
• AI Services: Queries you submit to our AI-powered academic assistant are processed to provide responses. We do not use these queries to train external AI models.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve the Service.
• Authenticate your identity and manage your account.
• Deliver push notifications and in-app messages.
• Facilitate campus-based discussions, groups, and direct messaging.
• Provide AI-powered academic assistance and content recommendations.
• Show location-relevant content and connect you with nearby communities.
• Detect, prevent, and address fraud, abuse, and security issues.
• Enforce our Terms of Service and community guidelines.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share data in the following circumstances:

• With Other Users: Your profile information, posts, and group activity are visible to other users as part of the Service's social features.
• Service Providers: Trusted third-party providers (cloud hosting, analytics, push notification services) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Safety: To protect the rights, property, or safety of Zuvio Intelligence Pvt. Ltd., our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+), secure token-based authentication, and access controls. Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data we hold.
• Correct inaccurate or incomplete data.
• Delete your account and associated data.
• Restrict or Object to certain processing activities.
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent at any time for optional data processing (e.g., location, notifications).

To exercise these rights, contact us at privacy@tribeme.social. We will respond within 30 days.

8. Children's Privacy

TribeMe is intended for college and university students aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will promptly delete it. If you believe a minor has provided us personal data, please contact us immediately.

9. Third-Party Links & Services

The Service may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies independently.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place in compliance with applicable data protection laws, including the Information Technology Act, 2000 (India) and applicable rules thereunder.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or via email. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: